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FAQs

Frequently asked questions

Here are some common questions about our products.

We offer a wide range of cellphone accessories including chargers, phone cases, mounts, headphones, and battery backups.

You can place an order directly through our website, over the phone, or by visiting our store that we will be opening soon.

We accept payments via credit/debit cards, UPI, net banking, and cash on delivery (COD) where applicable.

Delivery timelines vary based on location, but most orders are delivered within 3–7 business days.

Yes! Once your order is shipped, we will provide a tracking ID so you can monitor its status in real time.

You can return eligible products within 10 days of delivery. Refunds are initiated within 3–5 business days after inspection.

Absolutely! We ensure that all products sold by Prime Connect are 100% genuine, durable, and of premium quality.

Some products, like chargers and headphones, come with a manufacturer’s warranty. Please check the product details or packaging for warranty information.

Yes, you can request order cancellation before it is shipped. Once shipped, you will need to follow the return process.

You can reach us via email at support@primeconnect.com, phone at +1-2564073636, or through our website contact form.

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