Return & Refund Policy – Prime Connect
At Prime Connect, we prioritize customer satisfaction and strive to ensure that every purchase meets your expectations. Please read our Return & Refund Policy carefully.
1. Return Period
1.1 You may request a return for eligible products within 10 days from the date of delivery.
1.2 The returned item must be in its original condition, unused, and with all original packaging, labels, and accessories intact.
1.3 Products that are damaged due to misuse, mishandling, or normal wear and tear cannot be returned.
2. Eligible Items for Return
2.1 Items that are defective, damaged during shipping, or incorrect are eligible for return.
2.2 Accessories such as chargers, phone cases, mounts, headphones, and battery backups can be returned only if they meet the above conditions.
3. How to Initiate a Return
3.1 Contact our customer support team at:
Email: [your email address]
Phone: +1-256-407-3636
3.2 Provide your order number, reason for return, and photos of the product if it is defective or damaged.
3.3 Our team will guide you with the return process and provide a return authorization, along with shipping instructions if required.
4. Refund Process
4.1 Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
4.2 If approved, your refund will be initiated within 3–5 business days.
4.3 Refunds will be credited to the original payment method used during purchase.
4.4 Please note that bank processing times may vary, and it may take additional days for the refund to reflect in your account.
5. Non-Refundable Items
5.1 Products that have been misused, damaged, or altered after delivery.
5.2 Items returned without original packaging or accessories.
5.3 Products purchased during special promotions or sales may have different return terms, which will be communicated during the purchase.
6. Exchanges
6.1 Currently, Prime Connect does not provide direct exchanges. Customers are requested to return the item for a refund and place a new order for the desired product.
7. Shipping Costs for Returns
7.1 For defective or damaged items, Prime Connect will cover the return shipping cost.
7.2 For returns initiated due to personal reasons (change of mind, wrong selection), the customer may be responsible for return shipping charges.
8. Contact Us
If you have any questions or need assistance regarding returns and refunds, please contact us:
Prime Connect
Email: [your email address]
Phone: +1-256-407-3636
Address: 5006 County Road 212, Lot 7, Lanett, Alabama, 36863-5337